Refund policy

Scentrix Return Policy

At Scentrix, we take great pride in the quality and care we put into every product. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

🚫 No Returns or Refunds

We do not accept returns, exchanges, or offer refunds once a purchase is made. Please ensure that you review your order carefully before checking out.

💡 Exceptions (If Applicable)

While we do not offer returns or refunds, we will gladly replace any item that arrives damaged or defective. If this happens, please contact us within 48 hours of receiving your order, and include:

• Your order number

• A clear photo of the damaged item

• A brief description of the issue

Our team will assess the situation and arrange a replacement if the claim is valid.

📩 Contact Us

If you have any questions about your order, please don’t hesitate to reach out at:
📧 scentrix.za@gmail.com

We appreciate your understanding and thank you for choosing Scentrix.